Last updated October 2026
If you're not happy with a paid Loop plan, you can ask for a full refund within 14 days of your first payment or renewal.
Contact Paddle, our payment partner, using the link in your purchase receipt email, or visit paddle.net to find your order. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You can cancel any time. Your plan stays active until the end of the period you paid for, then moves to the Free plan. Cancelling does not delete your data.
If a Family & Friends plan is refunded or ends, members invited to it move back to the Free plan.
Pepul Tech Pvt Ltd · support@looplife.ai